managing expectations, client expectations

Managing Expectations: Do Your Clients Know What to Expect from You and Your Company?

Storefront of Ducks in the Window

Storefront of Ducks in the Window

Before you even enter Ducks in the Window, this business has already kept its promise to you because, yes, there are ducks in the window! Upon entering the store, you’ll see that a variety of ducks line the shelves – big ducks, smaller ducks, clothed ducks, decorated ducks.

moreducks

There are other items for sale in Ducks in the Window, all of which fit into the description on their site’s About Us page: “toy store for the young and young at heart.” I double-dog dare you to leave this store without a smile on your big ducksface. Don’t see what you want? No problem – order up a customized duck for your special occasion.

Are you offering your clients the same clear set of expectations? If not, let’s connect and see how we can improve your messaging.

 

About Deb

Deb Nelson, principal of deb nelson consulting, is a creative storyteller. She designs and implements communication plans that leverage strategic partnerships and provide innovative solutions for her clients. You can find her on twitter at @nelliedeb.